Orange Squeeze Frequently asked questions

(last updated November 6, 2017)


App Usage

+ How do I set alarms for my players?

Alarms are set per player in the main player list. You can navigate to the player list by pulling out the left drawer and choosing "Players". Use the button that looks like a triangle and open the player menu and choose "More" and you will see the full list of player control setup options from your server.

+ Orange Squeeze takes over the volume control for my device. Can I disable this?

Orange Squeeze doesn't "take over" the volume control for your device. It contributes to it, very similar to how apps/systems like Chromecast handle remote device volume control. All of your other volume streams (Media, Ringtone, Alarms) are still there for you to choose from, but the operating system will decide on its own which one is active at any given time.

Starting in version 2.3.2 there is a preference in the "Advanced" section that allows you to disable the system volume control integration, if that is what you prefer.

+ How does Orange Squeeze integrate with Google Assistant?

Starting with version 2.3.0, Orange Squeeze integrates into your phone's Google Assistant like any other simple media player. This means that commands like pause, resume and next track will work when Orange Squeeze is open or an Orange Squeeze notification is showing.

"ok google pause"

"ok google resume"

"ok google next track"

The exact commands that will work are subject to interpretation and updates within Google Assistant, so experiment to find what works on your devices.

+ Can I use voice commands like "ok google play radiohead" with Orange Squeeze?

Unfortunately, no. More complex interactions such as searching for specific artists, albums and tracks or playing playlists is not possible. These sorts of interactions require a very deep integration that is cost prohibitive and thus beyond the scope of Orange Squeeze at this time.

+ Does the Google Assistant integration support access through Google Home?

No, it relies on the app running on your mobile device to send the actual commands to your media server.

This would be a very nice capability, but adding this type of support to Google Home would actually be handled through a different type of service than an Android app.

+ Orange Squeeze always leaves a notification up when I leave the app, can I disable this?

Yes, starting in version 2.3.1 there is a preference to disable the now playing notification.

+ When trying to play and manage favorites on newer Logitech Media Server (LMS) versions, most things seem broken.

Newer LMS versions have a configurable favorites behavior and at this time Orange Squeeze is only compatible with the older-style.

You can configure this by browsing to your LMS web interface -> Settings -> Advanced -> Favorites and choosing "Local music items behaviour" value equal to "Don't browse items when selected, just play them (old behaviour)".

Licensing and Payment

+ Do you have a trial version available?

No, but there is a very liberal refund policy. Please feel free to take advantage of it.

+ I already paid for Orange Squeeze and got a new device. Do I need to repurchase?

No, you can download the app onto all of your devices for any given appstore. Unfortunately, if you bought from Google Play then there is no easy way to install the app on your Amazon devices.

Make sure that you use the same email address as your original purchase when you log into the appstore and set up your device.

+ Can I transfer my Orange Squeeze purchase to a new Google or Amazon account?

No, this is not allowed by Google or Amazon. Previously we could issue refunds for secondary purchases, but this is no longer allowed by Google.

+ The app doesn't work for me or I just don't like it. I'd like a refund.

If you purchased through Google Play, we offer an unconditional refund guarantee beyond the initial refund window, to the extent that Google will permit it. Simply send the Google transaction ID to info@orangebikelabs.com or use the "Help" widget in the lower-right corner and supply the same information.

If you purchased through Amazon, you will need to contact them directly and request a refund. There is no way for developers to issue refunds.

If we issue a refund, Google will most likely uninstall the app from your device without your interaction. This is completely out of our control.

+ I want to donate to support further development.

Thank you for your support! We choose not to accept donations and instead ask that you write a positive review in Google Play and/or donate to a charity of your choice.

Diagnostics and Support

+ Submitting Logs

If you need to submit diagnostic information to help diagnose a problem between the app and your system, you should go into Preferences -> Advanced Preferences and enable the "Verbose Logging" preference.

At this point you should try to replicate your problem on the device. Once the problem is replicated you can capture the logs and send them anywhere you like using the "Send Feedback" link.